Job ID
41427
Job Title
POS Representative
To work for
Syriatel Mobile Telecom S.A.
Country
Syria
City
Damascus
Field of Work
Customer services
Job Type
Full time
Military service
Not Specified
Minimum Education Level
Intermediate Institute
Responsibilities
1. Welcome Customers, answer and solve their inquiries and handle all requested services in a professional manner.
2. Collect all types of payments from customers (Bills, Advanced, Deposits... etc.)
3. Promote and sell Syriatel (products, mobile applications, VAS services “Value Added Services” and offers, competitions, etc...) also perform related data entry on the related system.
4. Receive and register customer's complaints and suggestions on the related system.
5. Collect and check (Forms, applications …) related to Point of Service's daily operation in order to be sent for archiving.
6. Handle Customers refund requests and return refund amount from own cash box.
7. Maintain Customer records by updating account information.
8. Support POS cash collection duties when needed.
9. Support Kiosk Section concerning Kiosk Controller duties when needed.
10. Check Section & Individual objectives on regular basis and effectively participate in achieving them to ensure successful contribution to company's goals and corporate objectives.
11. Participate in conducting the OJT for new team members and promote a culture of knowledge transfer, cooperation and teamwork.
12. Contribute to the continuous improvement of Syriatel Quality Management System.
2. Collect all types of payments from customers (Bills, Advanced, Deposits... etc.)
3. Promote and sell Syriatel (products, mobile applications, VAS services “Value Added Services” and offers, competitions, etc...) also perform related data entry on the related system.
4. Receive and register customer's complaints and suggestions on the related system.
5. Collect and check (Forms, applications …) related to Point of Service's daily operation in order to be sent for archiving.
6. Handle Customers refund requests and return refund amount from own cash box.
7. Maintain Customer records by updating account information.
8. Support POS cash collection duties when needed.
9. Support Kiosk Section concerning Kiosk Controller duties when needed.
10. Check Section & Individual objectives on regular basis and effectively participate in achieving them to ensure successful contribution to company's goals and corporate objectives.
11. Participate in conducting the OJT for new team members and promote a culture of knowledge transfer, cooperation and teamwork.
12. Contribute to the continuous improvement of Syriatel Quality Management System.
Qualifications
1. Education & Experience: Diploma / Undergraduate.
2. Professional Certification: N/A
2. Professional Certification: N/A
Specific Vacancy Requirements
1. English Level:
1.1 Conversation: Good
1.2 Writing: Good
1.3 Comprehension: Good
2. Microsoft Office:
2.1 Word: Fair
2.2 Excel: Fair
3. Others: N/A
1.1 Conversation: Good
1.2 Writing: Good
1.3 Comprehension: Good
2. Microsoft Office:
2.1 Word: Fair
2.2 Excel: Fair
3. Others: N/A
Salary and Benefits
.
About us
Syriatel has been leading the Syrian mobile telecommunication market since 2000. The company has successfully established its reputation by focusing on customer satisfaction and social responsibility.
Required employees number
3
Posted On
Nov 14, 2024
Expiry Date
Dec 14, 2024
CV Language
English
