Job ID
40251
Job Title
Service desk
To work for
Confidential
Country
Syria
City
Damascus
Field of Work
IT Software/IT Security - IT Hardware
Job Type
Full time
Military service
Finished or Exempted (For male)
Minimum Education Level
Bachelor/ License Degree
Responsibilities
Provides technical guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone.
· Diagnoses internal inquiries and work requests in a timely manner utilizing experience and understanding of the environment.· Provides end user training and assistance as required.
· Follow up users profiles according to procedures modifications.
· Keeps records of daily problems and incidents to follow-up cases.
· Ensures appliance of implemented policies regarding user requests.
· Fulfills on-demand transfer data requests.
· Diagnoses internal inquiries and work requests in a timely manner utilizing experience and understanding of the environment.· Provides end user training and assistance as required.
· Follow up users profiles according to procedures modifications.
· Keeps records of daily problems and incidents to follow-up cases.
· Ensures appliance of implemented policies regarding user requests.
· Fulfills on-demand transfer data requests.
Qualifications
In coordination with all the team, troubleshoots submitted problems to the related unit.
Specific Vacancy Requirements
Bachelor degree in Computer Science
At least 2 year of relevant experience
At least 2 year of relevant experience
Salary and Benefits
Depends on candidate QUALIFICATIONS
About us
One of the largest start-up capital ever recorded in the Syrian banking sector, opening a head office in Damascus and 18branch across all Syrian governor, offering a diversified portfolio of commercial and retail products .
Required employees number
1
Posted On
Aug 05, 2024
Expiry Date
Sep 04, 2024