Job Title
Monitoring Assistant (Service Line)
To work for
The Developer for Economical Consultancy Ltd. (DEC)
Field of Work
Customer services - Administrative - Humanitarian/Disasters
Minimum Education Level
Bachelor/ License Degree
Responsibilities
1. Receive, respond (as per UNICEF protocol), log, and report feedback, complaints and/or suggestions received as per UNICEF protocol.
2. Follow up with relevant sections and/or Field Offices on resolutions or actions taken to feedback, complaints and/or suggestions, and report back to the beneficiary.
3. Log all ‘incoming’ calls in the UNICEF service line database.
4. Make ‘outgoing’ calls to UNICEF implementing partners, key informants, and beneficiaries to collect data on
5. UNICEF services as well as the situation for children, based on questionnaires provided by the SCO PME section.
6. Submit a weekly report to the responsible officer of the SCO PME Section
Qualifications
1. Education: Undergraduate / bachelor
2. English Level: (preferable of English language certificate or prof of competence)
a. Conversation: Very good
b. Writing: Very good
c. Comprehension: Very good
3. Computer Skills:
a. Proficiency in various software applications
b. Microsoft Office:
o Word: Very good
o Excel: Very good
o PowerPoint: Very good
4. Competencies:
a. Very good interpersonal communication skills, including work with highly marginalized families.
b. Networking skills, including the ability to work in multi-disciplinary teams, and the ability to establish and maintain close working relationships with a variety of implementing partners and counterparts at different levels.
c. Ability to work effectively with people of different national and cultural background.
d. Ability to deal patiently and tactfully with families benefitting from UNICEF services, implementing partners, and key informants.
e. Capacity to work in an emergency context under stressful conditions and strict deadlines.
f. Good experience with various software applications, including for data collection is required.
g. High sense of confidentiality, initiative and good judgment.
h. Organizational, planning and prioritizing skills and abilities.
Specific Vacancy Requirements
1. At least four years of relevant experience is required in in administrative work, preferably supplemented by technical or university courses related to the field of work.
2. Experience in monitoring and reporting, collecting and compiling quantitative and qualitative data, or interpersonal communication (casework, outreach, customer service, etc.) is preferrable.
3. Experience working in a humanitarian context.
4. Experience working with UN or NGO programmes /projects will be an asset.
5. Experience working with UNICEF projects will be an asset.
P.S.: Priority will be given to early applicants.
Salary and Benefits
Determined after the interview
About us
A consulting and economic studies company working in areas of evaluation and monitoring of projects implemented by associations and organizations in Syria.
Required employees number
1